Privacy Policy & T & C's
Privacy Policy
Introduction
Solve Group Ltd NZBN 9429041848944 (we, us, our), complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Solve Group recognises the importance of safeguarding your personal information.
Your privacy is important to us and we want to manage your personal information in a professional and responsible manner.
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Who do we collect your personal information from
We collect personal information about you from:
- you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
- third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.
How we use your personal information
We will use your personal information:
- to verify your identity
- to provide services and products to you
- to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
- to improve the services and products that we provide to you
- to undertake credit checks of you (if necessary)
- to bill you and to collect money that you owe us, including authorising and processing credit card transactions
- to respond to communications from you, including a complaint
- to conduct research and statistical analysis (on an anonymised basis)
- to protect and/or enforce our legal rights and interests, including defending any claim
- for any other purpose authorised by you or the Act
Disclosing your personal information
We may disclose your personal information to:
- another company within our group
- any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
- a credit reference agency for the purpose of credit checking you
- other third parties (for anonymised statistical information)
- a person who can require us to supply your personal information (e.g. a regulatory authority)
- any other person authorised by the Act or another law (e.g. a law enforcement agency)
- any other person authorised by you.]
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at admin@solvegroup.org. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.
T & C’s
Terms of Use
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the greatnzbearhunt.co.nz website (the “Service”) operated by Solve Group Limited (“us”, “we”, or “our”) – NZBN9429041848944.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Order Fulfilment Policy
Digital Product: All orders for digital products are instantly accessible once login registration has been completed by the customer.
Physical Product: We endeavour to dispatch all orders for physical products on the next business day.
Your order will be sent to you by courier (with tracking) or by air post. Shipping costs are calculated at checkout.
Approximate Delivery Times after Dispatch
- Within New Zealand: 1 – 3 days
- Anywhere else in the world: 6 – 10 days
Your order will be sent to you by courier (with tracking) or by air post. Shipping costs are calculated at checkout.
Exchange-Refund Policy
Digital Product: Digital products are eligible for return and refund if we receive your request within seven days of the date of purchase.
If a digital book does not perform as described, you may return it for a refund at any time.
When a refund is granted, we'll remove access to the digital product and your money will be returned. To submit a refund request, please email us at admin@solvegroup.org.
Physical Product: You have 14 days from the date of your purchase to request, by email, an exchange. We will only consider a replacement if the item was purchased on the greatnzbearhunt.co.nz website and was defective when you received it. Our email address is admin@solvegroup.org.
To be eligible for consideration, the defective or damaged item must be returned to us within 28 days of purchase, along with the receipt or proof of purchase and your shipping address. The item must be unused and in the same condition that you received it. Our address for returns is PO Box 91484, Victoria Street West, Auckland 1142.
When you return a defective or damaged item to us, you should consider using a trackable postal service or purchase shipping insurance. We cannot guarantee that we will receive the returned item.
We will inspect the item and notify you by email of the approval or rejection of your exchange request. Approved exchanges will be actioned within 7 working days.
Please note that only regular priced items can be exchanged. Sale items cannot be exchanged.